Frequently Asked Questions
Get answers about Be Natural’s organic products, Cash on Delivery & Bank Transfer payment, nationwide shipping, and our return policy. Shop with confidence.
Quick answers about our products, ordering, Cash on Delivery, delivery times and returns. Can’t find your answer? Message us on WhatsApp.
Are Be Natural products 100% organic?
Yes. All our hair care, skin care, and edible powders are made from natural, organic raw materials with no added chemicals or preservatives.
Where are your products made?
All products are prepared and packed in-house in Pakistan, in small batches to maintain freshness and quality.
What sizes do your products come in?
Our standard pack size is 100g. If you need larger quantities, check our Wholesale page or message us on WhatsApp.
How do I place an order?
Add your products to the cart, go to checkout, fill in your delivery details, and choose Cash on Delivery or Bank Transfer. You’ll get an order confirmation right after.
What payment methods do you accept?
We accept Cash on Delivery (COD) and Bank Transfer. We currently do not accept credit/debit cards.
Do you deliver nationwide?
Yes, we deliver across Pakistan via TCS and Leopards Courier.
How long does delivery take?
Orders are typically dispatched within 1–2 business days and delivered within 3–5 business days depending on your city.
Can I track my order?
Yes — once your order is shipped, you’ll receive a tracking number via SMS/WhatsApp from the courier. You can also message us directly on WhatsApp with your order number for an update.
What is your return/exchange policy?
Since our products are consumable/personal care items, we only accept returns for damaged or incorrect items received. Please contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or refund.
How should I store the products?
Keep powders in a cool, dry place away from direct sunlight and moisture. Reseal the pouch tightly after each use.
How long do the products stay fresh after opening?
We recommend using opened powders within 6 months for best quality and freshness.
Do you offer wholesale/bulk pricing?
Yes — we offer wholesale pricing on most products with a minimum order of 10 pieces per item. Visit our Wholesale page or message us on WhatsApp for the price list.
How can I contact you?
WhatsApp: 0329 1989269 Email: Support@benatural.pk Address: Model Colony, Wazirabad We’re available Monday–Saturday, 9 AM – 6 PM.