Shipping and Returns Policy

Shipping & Returns

Shipping

Where do you deliver?
We deliver nationwide across Pakistan via TCS and Leopards Courier.

How long does delivery take?

• Orders are dispatched within 1–2 business days of confirmation
• Delivery typically takes 3–5 business days, depending on your city
• Major cities (Lahore, Karachi, Islamabad, Gujrat, Wazirabad and nearby) are usually faster

How much does shipping cost?
Shipping charges are calculated at checkout based on your location and order size.

Can I track my order?
Yes — once dispatched, you’ll receive a tracking number via SMS/WhatsApp from the courier. You can also message us on WhatsApp with your order number anytime for an update.

What if I’m not available at the time of delivery?
The courier will usually attempt delivery 2–3 times. If you know you’ll be unavailable, message us on WhatsApp and we’ll coordinate a suitable time.

Returns & Exchanges

What is your return policy?
Since our products are consumable, personal-care items, we’re only able to accept returns or exchanges in these cases:

• The item arrived damaged
• You received the wrong product
• The packaging was tampered with or broken

How do I request a return?
Contact us within 48 hours of delivery via WhatsApp (0329 1989269) or email (Support@benatural.pk) with:

• Your order number
• Clear photos of the product and packaging

We’ll review and arrange a replacement or refund accordingly.

Can I return an item just because I changed my mind?
As these are consumable organic products, we’re unable to accept change-of-mind returns once an order has been dispatched. Please review product details carefully before ordering, or message us on WhatsApp with any questions before you buy.

How long do refunds take?
Approved refunds are processed within 5–7 business days via your original payment method (Bank Transfer) or adjusted against your next COD order.

Still have a question? Check our FAQ page or message us on WhatsApp at 0329 1989269.